About, contact and policies

About us

Princess – The Beauty is a digital store for women's unstitched suit materials. We sell online only, in small collections. Every suit is sold as unstitched fabric; stitching is not included.

Contact us

Customer care: Jenny · +91 88668 80999 · WhatsApp

Jenny, our digital assistant, also answers questions on the store page (tap "Ask"). Its replies are automated.

Prices

The price shown on each design is the full amount you pay. It includes GST and delivery within India. Prices are in Indian rupees.

Shipping and delivery

Delivery within India is free. We do not ship outside India. Orders paid by 2 pm (IST) are dispatched the same day; later orders are dispatched the next working day. The courier shares a tracking link once the parcel is picked up.

Returns, refunds and cancellations

We do not accept change-of-mind returns. If your parcel arrives damaged, or the item is wrong or not as described, contact customer care with your Payment ID and we will put it right with a replacement or a refund to your original payment method. An unboxing video helps us settle a concern quickly, but it is not compulsory.

Payment

Payment is prepaid only, through Razorpay (UPI, cards and net banking). Cash on delivery is not available. We never see or store your card or bank details.

Privacy

When you visit, we keep an anonymous record of the visit: the time, the page, the website you came from, whether you used a phone or a computer, and your city. It holds no name, phone number or IP address.

When you order, your name, mobile number and address are used only to take payment and deliver your parcel, and are shared with our payment and courier partners for that purpose.

If you use Login, your name and number are saved only on your own device. Questions typed to the digital assistant are sent to an AI service to write the reply and are not kept by us.

Terms and conditions

By ordering you confirm that the delivery details you give are correct. Colours can look slightly different on different screens. Model pictures marked "AI styling preview" show how the fabric may look once stitched; you receive unstitched fabric. Designs are available while stocks last. These terms are governed by the laws of India.